This session focuses on delivering and receiving feedback in a culture founded on open communication. What holds us back from clearly communicating with others? We’ll look at the books 10 Leadership Contracts and Crucial Conversations to discover how to improve one-on-one communication with your teams. This course includes opportunities to practice delivering feedback in a safe environment.

What You Will Learn:

• Identify shared challenges of giving and receiving feedback.
• Explore why feedback is important (the Team Rule) and how it’s done (OIS model, Crucial Conversations theory)
• Strengthen communication practices that invite open dialogue and diverse perspectives.
• Gain tools from colleagues and practice delivering feedback with real-life scenarios.

Instructor Kevin Hughes has over 25 years of experience in the learning and development field. He’s designs and facilitates engaging, customized courses for a wide variety of organizations and industries including construction, staffing, public education, and finance. Kevin is adept at collaborating with leadership to ensure all levels of employees get what they need to grow professionally. Kevin partners with training industry leaders such as TTI and Ken Blanchard Companies to provide DISC, Situational Leadership II, Self Leadership, and Behavioral Interviewing. Additionally, he has built, curated, and facilitated courses on effective communications, giving and receiving feedback, personal brand, and more. Kevin created Chesapeake Learning & Development in 2023 and is on the staff of Tidal Health as an adjunct leadership facilitator. Holding a B.S. from Towson University in Baltimore, Kevin majored in Mass Communications and minored in Music Performance. He lives with his wife Colleen on Maryland’s Eastern Shore.